The concept uses one daily touchpoint with all truckers using data as the tool to drive discussions, which addresses issues and reduces emotions due to full transparency. When the service is deployed network-wide it provides customers with a powerful performance management tool that removes perceptions from the equation and instead focuses on root cause problem-solving.” This open communications process provides the truckers with a forum to highlight concerns at ports or warehouses so that we can take corrective actions. Matt Koivisto, Head of Maersk’s North America W&D Transportation East region, said “We have analysts in each one of our regional markets who hold daily calls with the customer and their drayage providers to review metrics, highlights problems and delivery issues. With a full dataset providing nationwide visibility of the entire ship-to-shore process, chokepoints are quickly identified and addressed. The system integrates electronically with truckers as well as with customers’ distribution centers. To achieve the results, DCM uses container tracking at multiple steps - from the time of sailing at origin to US port arrival, to US Customs clearance, to port outgate to warehouse arrival, to empty return to the port. The data-driven approach highlights dwell time at terminals, at distribution centers, and in off-site storage yards, DCM analysts actively assist clients and their trucking providers with D&D mitigation strategies. Several of the nation’s largest importers are using the service with consistent success today. The findings revealed that DCM managed customers experienced less than half the D&D cost exposure compared to non-DCM customers. Using a sample size of 1.2 million containers from 20 spanning multiple customers and North America regional markets, the survey analyzed average dwell time containers for every Maersk W&D customer. Maersk recently performed a study of storage costs in the North America Warehousing and Distribution (W&D) market to identify trends in D&D costs on the inland leg. This segment holds the most opportunity for importers to reduce demurrage and detention (D&D) storage costs and improve end user experience. Full visibility of destination supply chain.įlorham Park, New Jersey USA – Maersk North America’s Destination Cargo Management (DCM) product is designed to optimize destination planning and delivery in supply chains.Data-driven approach shapes trucker discussions nationwide to address supply chain fragmentation at destination.Study shows 50% reduction in D&D exposure.

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